DECEMBER 2009 SERVICE TECH

Andy Dunegan has been voted Service Tech for the month of December 2009 by his peers. Andy is President of Waxhaw, NC. He has been married to his wife, Laura, for 3 years. Andy has been with HCRH for 6 years, and is CPCC Educated & an ASE Master Tech.

You can reach Andy at 1-866-554-2280.

SERVICE ADVISOR OF THE MONTH

Tim Chandler has been recognized as the Service Advisor for November here at HCRH. He is ASE Certified and a Hendrick Master Service Consultant. He has been with HCRH for 15 years. Tim lives in Rock Hill with his wife of 8 years, Jennifer, and their 4 year old daughter, Meghan.

SERVICE TECH OF THE MONTH

Larry Parr has been chosen as HCRH's Service Tech of the month for November by his peers. He has been with HCRH for 4 1/2 years. Larry is ASE Certified, and is a Honda Master Tech and Hendrick Master Tech. He and wife Heather live in Lancaster, SC and have a 10 month old son, Mason.

SERVICE ADVISOR OF THE MONTH FOR OCTOBER

Has a result of voting by his fellow employees COLBY SIMPSON has been recognized as the Service Advisor of the month for October, 2009. Colby wishes to thank all our service customers for their continued loyalty to HCRH. He lives in Edgemoor, and has been with HCRH for 6 1/2 years.

July Customer Comments at Charlotte's Honda Cars of Rock Hill

Actual Comments from our Sales and Service Customers……

• This Dealership Has Performed All Of The Service This Car Has Ever Had. I Know When I Take My Car In For Service I Am Going To Be Treated Fairly. No Unnecessary Service Will Be Done.
• I Have Always Been Impressed With The Knowledge And Honesty Of The Personnel At Honda Cars Of Rock Hill. Because I Live Near Them, I Requested An Estimate From Midlands Honda. Their Estimate Was Higher And Ballpark Only. Honda Car Of Rock Hill's Estimate Was Exact And Lower. I Appreciate Honesty.
• It was great customer service. They always call and tell me when my car is ready or if I need any additional service. I have always had good service from them.
• It was because of the person I dealt with. She was very nice and helpful.
• They have always done great. That is why I keep going there.
• Everything was wonderful, very nice and efficient.
• They told me exactly what time it would be coming out. They were professional. It was clean and I cannot ask for more.
• It was excellent.
• It was great customer service. They always call and tell me when my car is ready or if I need any additional service. I have always had good service from them.
• They got good people there. They worked with me and checked my car. I trust them. They are good people. They treated me really nicely. They talked to me and explained things to me. I was satisfied with them. She said Ben Smalls the salesperson was excellent.
• Customer stated she was thoroughly satisfied especially with her salesperson Ben Smalls.
• Customer stated the salesperson Pete was very accommodating and knowledgeable.
• Customer stated the finance mgr did a good job and he was a nice person. She said regarding the transaction process, she has never purchased a vehicle as efficient. It took all day at other dlrs. She has never seen it that efficient and she would rate them a ten if she could. Customer stated the finance mgr, Freddy Ivey, did an excellent job.
• Customer stated Glenn Gilbert was very good and the finance manager was good.
• Customer stated glen Gilbert, the sales manager, was excellent and Freddy Ivy, the finance manager, was very helpful.
• It is always excellent with them. I always get excellent service from them. I have no complaints.
• She said the salesperson was friendly and knowledgeable. Regarding satisfaction with the dlr, she said she was very pleased with the purchase and would return in the future.
• Customer stated she was happy with the purchase experience.
• Customer stated the finance mgr was very good.
• Customer stated his salesperson was very helpful.
• She said Danielle and buddy the salespeople were super nice. They were great to deal with.
• Customer stated his salesperson was very helpful.
• Honda care of rock hills is very informative about the stuff they do to the car.
• They have very good quality service.
• They were responsive and really courteous. They started working on my car right away when I got there.
• I rated it as excellent because of the friendly staff and fast service. I was comfortable with the quality of the service.
• I rated it a five because of all the questions you just asked me. They exceeded my expectations and were very kind people. They care about me, especially Dave, Chris and
• Connie. They really look after me. It was a perfect experience.
• The service advisor was very attentive. He worked with me to make sure the issues were resolved. It was a much better experience than I have ever had at any other dealerships.
• The timing was unbelievable. I thought that it was going to be a couple of hours, but once we sat down, it was ready.
• I would recommend them. They took care of everything. They were very efficient and professional. They did a good job.
• I have been there since 1981, and they are fair and good. I don't buy any other cars because their service department is so excellent there.
• Customer stated the finance manager was great.
• Customer stated Fred his salesperson was great. He did his job and went above and beyond.
• Customer stated the salesperson, Jason, was nice and helpful. Customer stated regarding other dlr staff, Sam, the sales manager, was very knowledgeable and informative.
• Customer stated his salesperson Danielle had a great personality and follow up.
  She said regarding other dlr staff, Ron Buchanan, was friendly and helpful and makes you feel wanted and welcome. She said regarding her satisfaction with the dlr, she will be back.
• She said the transaction process was very quick and easy.
• Customer stated she really liked the receptionist.
• Customer stated the salesperson was very professional and made the experience enjoyable.
• Customer stated her salesperson Jim Scott did a great job.